AI customer service: 66% of the work is done by AI
Our own support system for a D2C brand selling custom-made products. The agent scans every incoming ticket, deletes spam, identifies quote requests, writes quotes and creates orders. Only cases that truly need judgment get escalated.
0%
of completed work is done by AI
0%
of ticket closures automated
0%
of spam sorted out automatically
0 cents
per ticket instead of €17.83
- Response time cut from 10+ hours to minutes (median: 65 min to a sent reply)
- Daily costs 59% below the pre-optimization baseline
- Custom-order flow: 112 quotes turned into 78 orders (70%)
- Ticket mix sorted automatically: 34% spam, 23% custom orders, 22% general inquiries

